We cook every order fresh after you place it. This is why our rules are strict. Please read them before you order.
Cancellation
- Once an order is placed it cannot be cancelled, because the kitchen starts cooking straight away.
- If you made a mistake, call us immediately on 89756 33003. If the food is not yet cooked, we may be able to change or cancel the order at our discretion.
- We may cancel an order ourselves if an item is finished or we cannot deliver. In that case you do not have to pay.
Wrong, missing or unsafe food
Tell us at the time of delivery, or within 30 minutes of receiving the order, by phone or WhatsApp. Please send a clear photo of the food and the bill. If we find the problem is ours, we will do one of these:
- send the correct or missing item again, or
- refund the amount of that item by UPI or cash, or
- adjust it against your next order.
What we do not refund
- A change of mind after the order is placed.
- Taste, spice or salt level that you prefer differently, when the dish was made as listed. You can write a note like "less spicy" when you order.
- Delays caused by rain, traffic or a wrong address or phone number.
- Photos that look different from the food. Photos are for reference only.
How refunds are paid
Because you pay by cash or UPI when the order arrives, any refund is given by UPI to the number you tell us, or as cash or credit at the restaurant. We try to settle it on the same day.
Table bookings
There is no charge for a table booking. Please call or message us as early as you can if you need to change or cancel it.
Contact
Hotel Prince Restaurant & Bar
Prakasha Road, Shahada, Maharashtra 425409
Phone: +91 89756 33003 / +91 77448 86029
WhatsApp: +91 89756 33003